Last Updated: August 17, 2024

Accident Support (“we,” “us,” or “our”) operates the website supportaccident.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using supportaccident.com, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

🧾 Personal Information

When you fill out a form, request help, or contact us, we may collect:

  • Name

  • Phone number

  • Email address

  • City and state

  • Details about your accident or injury

  • Any additional information you voluntarily provide

📊 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • Referring URLs

  • Interaction data (clicks, page activity)

🍪 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies such as:

  • Google Analytics

  • Meta (Facebook) Pixel

  • Advertising and remarketing tools

These technologies help us analyze traffic, understand user behavior, and improve marketing performance.

You can control cookies through your browser settings.


2. How We Use Your Information

We use collected information to:

  • Connect you with attorneys or legal professionals who may assist with your claim

  • Evaluate and process your request

  • Respond to your inquiries and provide support

  • Follow up regarding your potential case

  • Improve our website, services, and advertising performance

  • Communicate with you via phone, email, or SMS

  • Send updates, reminders, or information related to your request

  • Maintain internal records and compliance obligations


3. How We Share Your Information

We may share your information in the following ways:

⚖️ Attorneys and Legal Professionals

We may share your information with licensed attorneys, law firms, or legal professionals so they can review your case and potentially assist you.

🤝 Service Providers

We may share data with trusted third-party vendors that help operate our business, such as:

  • CRM systems

  • Marketing platforms

  • Lead management tools

  • Email and SMS communication providers

  • Hosting and analytics providers

These providers are contractually required to protect your data.

⚖️ Legal Requirements

We may disclose your information if required by law, legal process, or to protect our rights, users, or business.


4. SMS Opt-In & Communication Consent

By submitting your information on supportaccident.com, you expressly consent to be contacted by Accident Support and its partners via:

  • Phone calls

  • SMS/MMS text messages

  • Email communications

SMS Consent Details:

  • Consent is not required to use our service

  • Message frequency may vary

  • Message and data rates may apply

  • You can opt out at any time by replying STOP to any text message

  • For help, reply HELP or contact us at [email protected]

We maintain records of consent in compliance with applicable communication laws.


5. Cookie & Tracking Practices

We use cookies and similar technologies to:

  • Improve website functionality

  • Track performance of marketing campaigns

  • Measure user engagement

  • Deliver targeted advertisements

You may disable cookies through your browser, but some parts of the site may not function properly.

We may also use remarketing tools that allow ads to be shown to you on other platforms after visiting our site.


6. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These include:

  • Secure servers

  • Encryption where appropriate

  • Restricted data access

  • Internal data protection policies

However, no online system is 100% secure, and we cannot guarantee absolute protection.


7. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Connect you with legal professionals

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

After that, data may be securely deleted or anonymized.


8. Your Privacy Rights

Depending on your jurisdiction (including California residents under CCPA/CPRA), you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt out of certain data sharing

  • Limit use of sensitive information

To exercise your rights, contact us at:

📧 [email protected]

We will respond within the time required by law.


9. Mobile Information Sharing Statement

We respect your mobile privacy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except:

  • Aggregators

  • Messaging providers

These are used solely to deliver SMS services on our behalf.


10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.


11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.


12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.


13. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Accident Support

🌐 supportaccident.com

📧 [email protected]